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Contact
Every message reaches the team that can actually resolve it. Support handles the platform and your account, treasury handles money movement, compliance handles verification, and partnerships handles introducing brokers.
24/5 while markets are open · first response 30m urgent / 2h high / 8h normal / 24h low
Mon–Fri 07:00–19:00 UTC · payment queries and payout status
+44 20 4525 8100
For Professional accounts and urgent execution issues while a position is open. Calls are recorded for regulatory purposes.
| Client support | Sunday 22:00 – Friday 22:00 UTCFirst response within 30 minutes on urgent tickets, 2h high, 8h normal, 24h low |
|---|---|
| Treasury | Monday – Friday 07:00 – 19:00 UTCWithdrawals reviewed same day before 14:00 UTC |
| Compliance | Monday – Friday 08:00 – 18:00 UTCDocuments reviewed within 1 business day |
| Partnerships | Monday – Friday 08:00 – 18:00 UTCApplications answered within 2 business days |
Offices
Registered in Limassol, trading out of London, with regional desks covering APAC and MENA hours.
United Kingdom
18 Finsbury Circus, EC2M 7EB
Trading & liquidity
Cyprus
Arch. Makariou III 205, 3030
Registered office & compliance
Singapore
9 Battery Road, 049910
APAC desk & support
United Arab Emirates
DIFC, Gate Village 10
MENA partnerships
Complaints are handled by the compliance desk under the procedure set out in the terms of business. We acknowledge every complaint within five business days and aim to resolve it within eight weeks.